Terms & conditions

a) the term "account" means all the identification data of the user, which allows him access to the telematic service and the purchase of the products offered there for sale;
b) the expression "Consumer" means the user-buyer, a natural person, who makes the purchase referred to in this contract, for purposes unrelated to his / her entrepreneurial, professional, commercial, craft activity that may be carried out;
c) the expression "online sales contract" means the purchase and sale contract relating to products or goods offered for sale by the company Wendy Trendy Srl - Supplier -, both through remote communication techniques and without the aid of these, stipulated between the Supplier itself and the user-buyer in the context of a distance selling system through telematic tools, organized by the Supplier;
d) the expression "Supplier" refers to the person who sells the products in the section dedicated to them on the website www.wendytrendy.com;
e) the expression "Withdrawal" means the right of the user-buyer to unilaterally dissolve the contract for the purchase of a product concluded remotely outside the premises;
f) the expression "remote communication techniques" means any means which, without the physical and simultaneous presence of the professional (Supplier) and the consumer, can be used for the conclusion of the contract between these parties.

1. OBJECT

These General Conditions of Sale are drafted in Italian and govern the offer and sale of the Products on the site www.wendytrendy.com in addition, although not provided herein, to the provisions of the Consumer Code and Legislative Decree no. . 70/2003 and the Civil Code. The products on the site are sold directly by

WENDY TRENDY S.R.L.
Sede Legale via Basilicata, n. 16
Sede Operativa via Tourcoing, 46/17
Tel. 0574.623585
59100 PRATO (PO) ITALIA
P. Iva e Codice Fiscale: 02287390971
indirizzo mail: [email protected]
P.E.C. [email protected]

Through the aforementioned details, it is possible for the user-Buyer to contact Wendy Trendy Srl directly to request detailed information about the products offered for sale, to send communications, to request assistance or submit complaints as better specified below.
The Supplier sells and the user-Purchaser purchases, remotely through telematic tools, the Products present in the section dedicated to them on this site and offered for sale.

2. PROCEDURE FOR STIPULATING THE CONTRACT<z/h3>

The purchase of the Products on this site is allowed only to those who have reached the age of 18.
The purchase of the Products on the site is allowed both to users who have the quality of "Consumers" and to users who do not have this quality. According to Art. 3 - first paragraph - Letter A) of the Consumer Code the "Consumer" is the natural person who acts for purposes unrelated to any entrepreneurial, commercial, professional or craft activity that may be carried out.
The inclusion of the VAT number during the purchase procedure will be considered an indication of the execution of the purchase for purposes related to the entrepreneurial, commercial, professional or artisan activity carried out by the user.
The consultation of the site, the use of the service and / or the purchase of the Products on the site can take place with or without registration.
Registration on the site is free.
The user can open an "account" by filling in the appropriate form on the site.
The user guarantees that the personal information provided during the registration procedure on the site is complete and truthful and undertakes to keep Wendy Trendy Srl harmless and indemnified from any damage, compensation obligation and / or sanction deriving from or in any way connected violation by the user of the site registration rules or the retention of registration credentials.
Registration on the site allows the user to carry out the following activities:
- consult the status of your order online and check the "history" of the orders placed (in particular by clicking on the number of each order placed, it is possible to check the complete detail of the order, including the product detail, the shipping address and the 'billing address);
- follow the shipment tracking directly from the order history;
- manage their delivery addresses by speeding up the insertion of new orders;
- faster access to the after-sales service, by entering "online reports" directly from your order history;
- receive product offers.
Furthermore, by accessing your personal area ("My Account"), you can always:
- manage the information relating to your personal profile (in particular, you can change the password to access the private area);
- change the data relating to the shipping or billing address and / or add new shipping addresses;
- change the status of your newsletter subscription.
It is the user's responsibility to store the access credentials to the site in a secure manner and to keep it confidential. To this end, the user must choose a "password" that corresponds to the highest level of security available on this website.
By creating your account, the user accepts, without reservation, to be fully responsible for any activity carried out with his login credentials.
The user is required to immediately notify the Supplier, by sending an email to the electronic address indicated in the preceding paragraph, if he believes that his credentials to access the site have been violated, unlawfully disseminated or stolen.
The user is free to close the account, at any time, without obligation to justify and without any burden on him, and to stop using the service by sending an email to the electronic address indicated in the previous point. The supplier will take care to permanently delete all data provided by the user at the time of registration.
Wendy Trendy Srl reserves the right to suspend or cancel a user account without notice at any time in the following cases:
- the user has violated these terms and conditions;
- access to this site by the user is a source of prejudice for the supplier, other users or third parties;
- the use of this website by the user can lead to violations of the law for any reason;
- in case of investigations by the Judicial Authority;
- if the user's account or the use made of it are considered, at the sole discretion of the supplier, inappropriate, offensive or contrary to these terms and conditions.
Suspension or cancellation of the account will not give the user any right to compensation, reimbursement or compensation. This site is reserved for retail sale.
Under no circumstances can retailers, wholesalers or, in general, all those who intend to purchase the products for the purpose of subsequent resale make purchases on the site.
In case of violation of the prohibitions contained in the current article, Wendy Trendy Srl reserves the right to take all necessary actions to stop the irregularities.
Wendy Trendy Srl is a manufacturer-retailer who builds its commercial offer on the goods present in its warehouses.
The site is constantly updated automatically in order to ensure maximum correspondence between the availability in stock and those indicated on the site.
However, it may happen, also due to the possibility that multiple users purchase the same product at the same time, that the ordered product is no longer available after the transmission of the purchase order.
In this case, without prejudice to the rights attributed to the acquiring user by law and, in particular, by Chapter XIV of Title II of Book IV of the civil code, the acquiring user will be promptly informed by e-mail and will therefore be entitled to immediately terminate the contract.
The user-Purchaser who has already made the payment will be promptly refunded the total amount paid, excluding any delivery costs and any other costs incurred, in relation to the order itself ("Total Amount Due").
For further information, see the "Product Availability" section.
The contract between the Supplier and the user-Buyer is concluded exclusively by accessing the address www.wendytrendy.com, where, following the procedures indicated, the user-buyer will come to formalize the proposal for the purchase of the Products chosen by the same in the catalog on the site.

3. AVAILABILITY OF THE PRODUCTS

Within the information sheet relating to each Product ("Technical Sheet") there will be a special section containing information on the availability of the Product.
In the event that the Product is accompanied by the wording "On Request", the user can proceed with the booking of the Product and will be notified by e-mail when the Product becomes available.
Due to simultaneous purchases on the site, it is possible, for technical reasons, that the Product, even if accompanied by the wording "Immediate Availability", may not be immediately available after the transmission of the order.
In any case of unavailability of the ordered Product, Wendy Trendy will immediately notify the user by e-mail.
This, therefore, will be entitled to immediately terminate the contract.
In case the user makes use of the right of termination according to Art. 61, IV and V paragraph, Consumer Code, and the payment of the Total Amount Due, has already occurred, Wendy Trendy will reimburse the Total Amount Due, excluding any delivery costs, without undue delay and, in any case , within 14 days from the termination of the contract.
The refund amount will be communicated to the Buyer by e-mail.
This amount will be credited to the same payment method used by the Buyer for the purchase, as provided in the "Payment Methods" section. In case of orders involving a plurality of Products ("Multiple Order"), if the unavailability occurs only for some of the Products covered by the Multiple Order, Wendy Trendy will immediately notify the Buyer by e-mail.
This, therefore, will be entitled to immediately terminate the contract, limited to the Product and / or Products that have become unavailable.
In the event that the Purchaser makes use of the right of termination according to Art. 61, IV and V paragraph, Consumer Code provided above, the purchase contract concerning the Product and / or Products included in the Multiple Order and become unavailable will be partially terminated, limited to this Product (s), with consequent return , if it has already been paid, of the amount due in relation to these Products, excluding delivery costs if paid; the resolution of the entire Multiple Order will be possible only in case of evident and proven accessoriness of the Products covered by the Multiple Order which have become unavailable with respect to the other Products covered by the Multiple Order available. The Partial Amount Due in relation to the Product (s) become unavailable, will be refunded to the customer without undue delay and, in any case, within 14 days from the termination of the contract. The refund amount will be communicated to the customer via email. This amount will be credited to the same payment method used by the Buyer for the purchase, as provided in the "Payment Methods" section.

4. INFORMATION ON THE PRODUCTS

Each Product is accompanied by a Technical Sheet which illustrates its main characteristics.
Wendy Trendy reserves the right to modify the Technical Data Sheets, without any prior notice.
Wendy Trendy will do its best to ensure that the images of the Products published on the site, accompanying the Technical Sheet of a Product, represent the Products offered for sale as faithfully as possible.
The colors of the Products, however, may differ from the real ones due to the settings of the IT systems or computers used by users for their display. Furthermore, the product images in the Technical Data Sheet may differ in size or in relation to any accessory products. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the customer will prevail.
The site may also contain general information to support the purchase, such as those present, for example, in the Glossary or in the Purchase Guide. This information is intended as simple generic information material, not referable to the real characteristics of a single product. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the customer will prevail.

5. CONCLUSION OF THE CONTRACT

The purchase contract for the Products on the www.wendytrendy.com site ends when the supplier, Wendy Trendy Srl, accepts the purchase order, formalized by filling in the appropriate form available on the site, sent by the user-buyer.
Before submitting the purchase order, the user-buyer must carefully read these general conditions of sale.
In addition, the user-buyer, before proceeding with the transmission of the purchase order, undertakes to verify the correctness of the data entered in the order form by correcting any insertion errors.
The submission of the purchase order will imply full knowledge of the General Conditions of Sale and their acceptance without reservations. The sending of the form will always take place after viewing the order summary, printable, which contains the details of the orderer and the order, the conditions of sale, the indication of the 'Customer Order Number', which must then use in any subsequent communication with the supplier, the price of the product (s) purchased, any additional accessory charges (delivery costs), the methods and terms of payment, the delivery times of the product and the existence of the right of withdrawal as well as the consent to the processing of personal data.
As soon as the Supplier receives the order from the user-buyer, he sends an e-mail confirming and summarizing the order, printable, which also contains the data referred to in the previous point.
The contract is considered finalized and effective in all respects at the time the supplier sends the confirmation and summary email referred to above.
The user-buyer, who made the purchase through his account, will be able to access his "Order Summary" and check its status through the "order history" section of the site.
The user-buyer who, on the other hand, made the purchase without using his account, will be able to access their "Order Summary" by following the instructions indicated on the "Customer Service" page or by clicking the link to access the order history, contained in the "Order confirmation" e-mail.
From within the "Order Summary" it is possible to make reports and / or request information by sending an email to the address indicated in point 1) of this document.
Wendy Trendy Srl reserves the right to refuse orders that may come from:
- by a user-buyer with whom it has an ongoing legal dispute;
- by a user-buyer who previously violated the conditions and / or terms of the purchase contract with Wendy Trendy Srl;
- by a user-buyer who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments.
Wendy Trendy Srl also reserves the right to refuse orders from users who have issued false, incomplete or in any case inaccurate identification data.

6. METHOD OF PAYMENT AND REFUND

The payment of the products and / or goods purchased on the site can be made using the payment methods described below. It is not possible to pay by cheques.
Other payment methods may not be usable due to the type of product purchased and / or the method of delivery or shipment. The payment methods actually available to the user-buyer in relation to the individual product will be specifically indicated during the purchase procedure.
Credit card - debit card - prepaid cards
The payment of the products purchased on the site can be made by credit card directly through the site.
The credit cards accepted by Wendy Trendy Srl will be specifically indicated on the "payment method" page.
For payment by some credit cards, an additional fee may be required. The request for this contribution and the exact amount of the same will be, if due, clearly and specifically indicated on the page for choosing the payment method during the purchase procedure.
In case of payment by credit card, at the same time as the conclusion of the contract, the issuer of the reference card will authorize only the commitment of the amount relating to the purchase made ("Authorization").
The total amount due, in relation to the product (s) purchased, will actually be charged to the customer's credit card only the day after the shipment, even partial, of the product (s) purchased.
However, in case of a product with availability "On Request", or for other types of availability different from immediate availability, Wendy Trendy reserves the right to make the charge before shipment, in order not to expire the Authorization.
In all cases of termination of the contract and consequent cancellation of the order before the actual charge on the credit card of the user-buyer, Wendy Trendy will request the issuer of the reference card to release the amount committed through the banking systems. The release times depend exclusively on the credit card issuer and, for some types of cards, can reach their natural expiry, which is normally 24 days from the date of the authorization.
Once the issuer of the reference card has been requested to release the committed amount, under no circumstances will Wendy Trendy be held responsible for any damages, direct or indirect, caused by the delay in the release and / or by the failure to release the amount committed by part of the banking system.
After the actual charge of the total amount due on the credit card of the user-buyer, if the termination of the contract occurs, with consequent cancellation of the order, Wendy Trendy will re-credit the total amount due, excluding any costs of delivery, without undue delay and, in any case, within 14 days from the termination of the contract.
In order to ensure the security of payments made on the site and prevent any fraud, the supplier reserves the right to ask the user-buyer for additional information (e.g. landline telephone number, or two-sided copy of a valid identity card) via email or fax. The request email will specify the deadline by which the document must be received.
This term will not, in any case, exceed 4 working days from the receipt of the request by the user-Buyer. Pending the requested document, the order will be suspended.
In case of a request, the user-Purchaser is required to send the requested documents within the indicated deadline.
In the event that Wendy Trendy does not receive these documents within the indicated term or receives expired or invalid documents, the contract will be considered terminated according to and for the purposes of Art. 1456 of the Italian Civil Code and the consequently canceled order, without prejudice to Wendy Trendy's right to compensation for any damage that the same may have incurred due to the non-compliant behavior of the user-buyer.
The termination of the contract, of which the user-Purchaser will receive notice by e-mail, no later than 4 working days from the expiry of the term for sending the documents requested by Wendy Trendy, will result in the cancellation of the order and the refund of the total amount due possibly already paid by the user Buyer excluding any delivery costs.
In case the supplier receives the requested documentation within the indicated deadline, the delivery terms applicable to the product will start from the date of receipt of the documentation.
At no time during the purchase procedure, the supplier is able to know the information relating to the credit card of the user-buyer, transmitted, via a secure connection, directly to the site of the card issuer.
No computer archive of Wendy Trendy retains such data, except, limited to the data relating to the card holder, the case referred to in the preceding paragraph.
Cash on delivery; directly to the courier on delivery
Payment can be made either in cash or by POS. In case the payment is in cash, it is recommended to prepare the exact amount as the courier normally does not have the rest.
In case of cash on delivery, a small additional contribution is due. The exact amount of this contribution will be specifically and clearly indicated in the product data sheet and during the purchase procedure, on the page for choosing the payment method. The maximum amount accepted by the courier is 999 Euros; in the event that the value of the cart is higher, cash on delivery is not allowed, the user-Buyer can select an alternative payment method.
Paypal
The payment of the Products purchased on the site can be made through the PayPal payment solution, based on the terms and conditions of the contract agreed between the user-Buyer and PayPal. In the case of payment via PayPal, the amount relating to the purchase made will be charged by PayPal immediately, concurrently with the conclusion of the contract.
In all cases of termination of the contract and consequent cancellation of the order, the Total Amount Due, excluding any shipping costs incurred, will be simultaneously credited back to the PayPal account of the user-buyer.
The methods of crediting the payment instrument linked to the PayPal account depend exclusively on PayPal.
Once the amount relating to the purchase made on the PayPal account has been re-credited, under no circumstances can Wendy Trendy be held responsible for any damages, direct or indirect, caused by delays in the actual re-credit attributable to PayPal or the banking system. In order to ensure the security of payments made on the site and prevent any fraud, the supplier reserves the right to ask the user-buyer for additional information (e.g. landline telephone number, or two-sided copy of a valid identity card) via email or fax.
The request e-mail will specify the term within which the document must reach Wendy Trendy. This term will not, in any case, exceed 4 days. Pending receipt of the requested document, the order will be suspended.
In case of request, the user is required to send the requested documents within the indicated deadline.
In the event that the supplier does not receive these documents within the term specified in the request e-mail or receives expired or invalid documents, the contract will be deemed terminated by law according to and for the purposes of Art. 1456 of the Italian Civil Code, and the order consequently cancelled, without prejudice to Wendy Trendy's right to compensation for any damage that the same may have incurred due to the non-compliant behavior of the user-Buyer.
The termination of the contract, of which the user-buyer will be notified by e-mail, no later than 4 days from the expiry of the term for sending the documents requested by Wendy Trendy, will result in the cancellation of the order and the refund of the 'amount excluding any delivery costs.
In case the supplier receives the requested documentation within the indicated deadline, the delivery terms applicable to the product will start from the date of receipt of the documentation.
The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with Wendy Trendy. The supplier is therefore unable to know and does not store in any way the credit card data connected to the PayPal account of the user-Buyer or the data of any other payment instrument connected with this account.
Any refunds will be made by one of the methods proposed by the supplier and chosen by the user-buyer promptly and, in case of the exercise of the right of withdrawal by the buyer, within a maximum of 14 days from the date on which the Supplier became aware of the withdrawal itself.
All communications relating to payments take place on a specific line of the Supplier protected by an encryption system. The Supplier guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of the current legislation on the protection of personal data.

7. TIMES AND METHODS OF EXECUTION

The Supplier will deliver the Product (s) to the Buyer, in the manner chosen by him in the order form or indicated on the website at the time of his offer, as well as in the subsequent confirmation e-mail.
The delivery, however, can only be made within the borders of the State associated with the Country in which the Buyer is browsing at the moment the purchase process begins by adding a product to the cart.
The Buyer is therefore obliged to enter in the order form a shipping address that is within the borders of the State associated with the Country of purchase.
Orders that contain the indication of a shipping address outside these borders will be cancelled according to and for the purposes of Art. 1456 of the Italian Civil Code and the total amount due, excluding any delivery costs, will be refunded if already paid. The delivery cannot also be made in the so-called "free zones", including, by way of examples but not exhaustive, the towns of Livigno, Campione d'Italia, Ahvenanmaan lääni (FI), Açores, Madeira (PT) Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife (ES ), Channel Islands (GB) or at post office boxes or post offices.
In case the shipping address is at a post office box or post office or in one of the locations indicated, Wendy Trendy will proceed with the termination of the contract according to and for the purposes of Art. 1456 of the Italian Civil Code and reimbursement of the total amount due, if already paid, excluding any delivery costs.
In case of doubts about the destination, the supplier will invite the Purchaser to provide the necessary clarifications which must be communicated by sending an email to the address referred to in point 1) of this document.
The fulfilment of the purchase order by the supplier will take place within the terms indicated on the site for each product. In any case, the same cannot take place beyond 30 working days from the order confirmation.
Should the supplier not be able to proceed with the fulfilment of the purchase order received within said deadline, the same must promptly notify the Buyer via email, indicating the new date on which he believes he can process it or the reasons. which make the service itself definitively impossible.
If the Purchaser does not intend to accept the new term or the service has become impossible, the same may request reimbursement of the amounts paid excluding any delivery costs.
The delivery obligation is fulfilled by transferring the material availability of the Products to the Buyer.
The risk of loss or damage to the Products, for reasons not attributable to Wendy Trendy, on the other hand, will be transferred to the Buyer when the same or a third party designated by him and different from the carrier, physically comes into possession of the Products.
The supplier is not responsible in any way for any delivery errors of the Products deriving from inaccuracies and / or omissions attributable to the buyer in filling in the purchase order form or for any damages or delays occurring after delivery to the courier if the latter was commissioned directly by the Buyer.
The delivery costs of the product are charged to the Buyer.
The amount of these expenses is quantified as follows:
- for purchase orders over 50.00 (fifty / 00) euros, whose destination is within the borders of the Italian State, no amount will be due by the buyer; vice versa, for amounts less than 50.00 (fifty / 00) euros, whose destination is within the borders of the Italian State, the amount due by the buyer will be 7.00 euros;
- for purchase orders whose destination is in EU countries the amount due by the buyer will be 10.00 = euro;
- for purchase orders whose destination is in non-EU countries the amount due by the buyer will be 20.00 = euro;
In any case, the amount due will be reported in the e-mail of "Order confirmation" and "Shipping confirmation".
Where applicable, customs charges and duties are charged to the Buyer, which will not be reimbursed in case of termination, for any reason, of the purchase contract.
In any case, the amount due by way of non-refundable charges and customs duties in case of termination of the purchase contract, will be explicitly indicated in the purchase procedure, before the buyer submits the order.
In the summary of the order and, therefore, before the user-Purchaser proceeds with the transmission of the same, the total price of the order will be indicated, with a separate indication of the delivery costs and any other additional expenses.
The total, which will also be indicated to the buyer in the "Order Confirmation" e-mail, will constitute the total amount due by the same in relation to the order.
Nothing is owed more by the buyer than this amount.
In case of partial withdrawal from orders of multiple Products, no refund will be made in favor of the buyer for any costs incurred by him for delivery.
According to Art.14 D.P.R. 445/2000 and Legislative Decree 52/2004, for each purchase made on the site, Wendy Trendy will issue its Invoice of the material sent, sending it by e-mail to the holder of the purchase order.
After the delivery of the purchased product, the buyer can download a PDF copy of the invoice, also in the "Order History" section.
For the issuance of the invoice, the information provided by the Purchaser at the time of transmission of the order form via the site and which the same guarantees to be true, will be considered authentic.
No change in the invoice will be possible after it has been issued.
The delivery of what was ordered is on the street level, unless otherwise agreed in writing.
In case of exercising the right of withdrawal, any delivery costs incurred will not be returned to the customer.
The buyer is advised to check upon delivery:
- that the contents of the package contain the products purchased and described in the transport document, promptly reporting any anomalies - deficiencies, defects or damage - by sending an email communication to the addresses indicated in point 1) of these conditions;
- that the packaging is intact, not damaged, wet or otherwise altered; in this case the buyer will be entitled to refuse the delivery, taking care to have the circumstances documented in the transport document;
- that the sealing materials (adhesive tape or plasticized straps) have not been tampered with in any way.
In any case, the buyer is invited to report any damage to the packaging or the mismatch in the number of products by affixing "WRITTEN CONTROL RESERVE" and specifying the reason for the reservation (e.g. "pierced packaging", "crushed packaging" , etc.) on the proof of delivery of the courier.
The unreserved receipt of the products, in fact, does not allow the buyer to take legal action against the courier in case of loss or damage to the products, except in the event that the loss or damage is due to wilful misconduct or gross negligence of the courier itself and except for partial loss or damage not recognizable at the time of delivery.
In the latter case, however, the damage must be reported as soon as known and no later than eight days after receipt. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains unaffected.
The Buyer is required to report any particular characteristics relating to the place of delivery of the Products and / or its location. In case it does not provide such indications or provides incorrect indications, any additional expenses that Wendy Trendy must bear to complete the delivery of the product (s) will be charged to it.
The Buyer acknowledges that the withdrawal of the Product (s) is a precise obligation deriving from the purchase contract.
In case of non-delivery due to the absence of the recipient at the address specified in the order form, after two unsuccessful attempts, the package will go "in stock", the costs of which will be borne by the buyer.
In case of non-collection of the Product (s) within five working days from the day following that in which the courier has left the notice of passage, the Supplier will take care to contact the buyer, at the addresses communicated by him, to agree a further delivery attempt. If this attempt is unsuccessful too, the contract will be considered terminated and the purchase order consequently cancelled according to Art. 1456 c.c.
Then, the package will be returned to the Supplier who, in the 30 days following the receipt of the same, will proceed to the reimbursement of the total amount eventually paid by the Buyer, minus the costs of unsuccessful delivery of the Product, the storage costs and the return costs to Wendy Trendy and any other expenses that it incurred from the day following that on which the courier left the notice of passage. Those who have not collected the shipment more than two times regardless of the chosen method of delivery or payment cannot make purchases on the site.
In case that these subjects place orders in violation of this provision, the purchase contract may be considered terminated by law according to and for the purposes of art. 1456 of the Italian Civil Code The termination of the contract will be communicated to the user-Buyer via e-mail.
The delivery terms will be indicated during the purchase process, before the user-Purchaser sends the order; they start from the date of transmission of the order, unless otherwise specified.
In case of Multiple Orders, all the products / products included in the Multiple Order will be delivered simultaneously; in this case, the delivery term will be the longest between the delivery terms of each product included in the Multiple Order, as indicated in the relevant Technical Sheet or during the purchase process, before the user-Purchaser transmits the order. The delivery time of the specific order (single or multiple) will also be indicated in the Order Confirmation e-mail.

8. PROPERTY RESERVE

Wendy Trendy retains ownership of the Products until the delivery and collection of the full price, including expenses and taxes.

9. PRICES - OFFER TO THE PUBLIC

All prices published on the Site are expressed in Euros and are inclusive of VAT.
Users-Buyers are informed that, due to various factors, including the supplier's commercial policy, the price of the Products offered for sale on the site may be different for different Countries.
The offer of the Products proposed and illustrated on the www.wendytrendy.com site, with the relative prices and the general contract conditions, constitute to all effects offered to the public according to Art. 1336 c.c.
Wendy Trendy reserves the right to change the price of the Product (s) at any time and also, possibly, several times during the same day, it being understood that the price charged to the Buyer will be that indicated on the site at the time of execution of the order and that any changes (increasing or decreasing) subsequent to the transmission of the same will not be taken into account.
In the event that, on the site next to the price of a Product, a Street Price is indicated, the latter indicates the price recommended to the public by the manufacturer through the distribution chain. Some stores or large retailers may sell this Product permanently or on offer at a lower price than indicated on the site.

10. PROMOTIONS AND DISCOUNTS

The Supplier may offer promotions or discounts for the purchase of one or more specific Products.
These promotions or discounts are always subject to the following terms and conditions.
Promotions and discounts are granted at the Supplier's discretion.
The Supplier will take care to specify the duration of the promotions and discounts applied on the purchase of certain Products or if they are applied while stocks last.

11. CHANGE TERMS OF SERVICE OR PRICE

If needed, the Supplier may modify the terms and conditions at any time by giving immediate notice to the users. In any case, the Supplier will take care to specify the date by which the changes to the terms and conditions will come into force.
The changes will affect the relationship with users only for the future.
Continued use of the service implies acceptance by the user-Buyer of the updated terms and conditions.

12. AVAILABILITY OF THE ELEMENT SERVICE

The Supplier ensures, through the electronic system used, the processing and fulfilment of orders without delay, indicating in its catalogue the timing of the supply of the service.

13. LIMITATIONS OF LIABILITY

The Supplier assumes no responsibility for disservices attributable to the occurrence of reasons of force majeure, in case it is unable to execute the purchase order within the times provided for by the contract or if it finds itself in the condition of not being able to fulfill its obligation in whole or in partly as promised.
The Supplier cannot be held responsible towards the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its control.
The Supplier will also not be liable for damages, losses and costs incurred by the user-Buyer as a result of the non-execution of the contract for reasons not attributable to him, having the buyer only entitled to a full refund of the price paid excluding any accessory charges incurred.
The supplier assumes no responsibility for any fraudulent and illegal use that may be made by third parties, credit cards and other means of payment, upon payment of the purchased Products, if it proves that it has taken all precautions possible based on the best science and experience of the moment and on the basis of ordinary diligence.
The Purchaser undertakes to indemnify and hold harmless the Supplier, its subordinates, affiliates, officials, agents, brand owners, partners and employees from any claim and claim including, without limitation, charges and legal fees advanced by third parties due and as a consequence of even negligent conduct such as the use and / or connection to the service, the violation of these terms and conditions, the violation of third-party rights or laws by the user-Buyer.

14. WARRANTIES AND ASSISTANCE METHODS

All Products sold by Wendy Trendy are covered by the warranty for lack of conformity, according to Articles 128 and following of Title III of Legislative Decree 206/2005.
The Supplier is responsible for the non-compliance of the product offered for sale with respect to the characteristics illustrated at the time of the proposal on the website www.wendytrendy.com.
To take advantage of the guarantee, the Consumer is required to present the dispatch list, specifically and contextually indicate the Product for which the legal guarantee is requested (for this purpose, it is sufficient to mention the description or indicate the product code included in the receipt / invoice) and if you want to request a replacement or refund.
The Consumer, under penalty of forfeiture, is required to report the lack of conformity within and no later than 2 months from the discovery of the defect itself.
The warranty will be valid and effective as long as the Product has been used correctly, according to the intended use and in compliance with the provisions of the instructions for use and washing contained on the Product label or, in any case, provided together with the good. The complaint is not necessary if the Supplier has acknowledged the existence of the problem.
The Buyer retains, in any case, the right to request the termination of the contract and to take action for compensation for any damages suffered, provided that it has reported the defect within the terms of the law.
If the non-compliance of the purchased Product exists, the Buyer may request, alternatively and without charge, under the conditions indicated below, the replacement of the product, a reduction in the purchase price or the termination of this contract, unless the request it is objectively impossible to satisfy or is too expensive for the Supplier in relation to the value of the product sold.
The request must be sent in writing, by registered letter with return receipt or by certified e-mail, to the addresses provided by Wendy Trendy, which will indicate its willingness to process the request, or the reasons that prevent it from doing so , within 7 working days from the receipt.
In the same communication, where the Supplier has accepted the Buyer's request, he must indicate the methods and times for replacing the Product or the price reduction applied.
If the replacement with another equivalent is impossible or excessively expensive, or the Supplier has not replaced the Product with another equivalent within the period referred to in the previous point or, finally, the replacement previously made has caused significant inconvenience to the Buyer, this will be able to ask, at his option, for a reasonable reduction in the price or, if all the legal requirements exist, terminate the contract.
In this case, the Purchaser must send his request to the Supplier, who will indicate his willingness to act on it, or the reasons that prevent him from doing so, within 7 working days of receipt.

15. PURCHASER OBLIGATIONS

The Buyer undertakes to pay the price of the product (s) purchased in the times and ways indicated in the contract and to communicate to the Supplier all the data necessary to make the correct execution of the obligation possible.
Once the online purchase procedure is completed, the Purchaser undertakes to print and store this contract.
In no case can the Purchaser be held responsible for delays or misunderstandings in payment if he proves that he has made the payment in the times and ways indicated by the Supplier.
The information contained in this contract has, however, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

16. RIGHT OF WITHDRAWAL

According to Articles 52 and following of the Consumer Code, the Buyer who plays the role of Consumer has the right to withdraw from the product purchase contract without having to bear costs other than the direct costs of returning the goods, as provided in this section and without having to provide any reason, within the deadline of fourteen working days ("Withdrawal Period").
The Withdrawal Period expires after 14 days:
- in case of an order relating to a single Product, from the day on which the Buyer-Consumer or a third party, other than the carrier and designated by him, acquires physical possession of the Product;
- in case of a Multiple Order with separate deliveries, from the day on which the Buyer-Consumer or a third party, other than the carrier and designated by him, acquires physical possession of the last Product;
- in case of an order relating to the delivery of a Product consisting of lots or multiple pieces, from the day on which the Buyer-Consumer or a third party, other than the carrier and designated by him, acquires physical possession of the last lot or piece.
In the event that the Supplier has not satisfied the information obligations according to Art. 52, paragraph 1, and 53 of the Consumer Code, the deadline for exercising the right of withdrawal, where it is expected, becomes 12 months and starts from the end of the withdrawal period, as determined by Art. 52 II paragraph. If, however, the Supplier communicates to the user-consumer the information referred to in the first paragraph of art. 53 within 12 months from the date referred to in art. 52 II paragraph, the withdrawal period ends 14 days after the day on which the user-consumer received the information.

17. EXERCISE RIGHT OF WITHDRAWAL

In case the user-consumer decides to exercise the right of withdrawal, he must notify the Supplier before the expiry of the withdrawal period referred to in the preceding paragraph, by registered letter with return receipt to the address WENDY TRENDY SRL, via Tourcoing, n. 46/17, 59100 PRATO (PO), or by e-mail to [email protected], provided that this last communication is confirmed by sending a registered letter with return receipt to the address WENDY TRENDY SRL, via Tourcoing, n. 46/17, n. 16, 59100 PRATO (PO), within the following 48 (forty-eight) hours (the date of delivery to the post office as resulting from the relative stamps affixed on the receipts will prevail) or by certified e-mail [email protected]
The user-consumer has exercised his right of withdrawal within the withdrawal period, if the withdrawal letter is sent by the same before the expiry of the withdrawal period.

18. RETURN OF GOODS BY THE PURCHASER

The Purchaser who exercises the right of withdrawal must return the Product (s) that may have been received in the meantime. The Product (s), properly packaged and protected, must be sent to Wendy Trendy without undue delay and in any case within 14 working days from the date on which the user-consumer communicated to Wendy Trendy his decision to withdraw.
The deadline is met if the user-consumer ships the Product (s) before the expiry of the 14-day period.
The return is always free for orders placed in Italy, while for those coming from all other countries, European and non-European, the return is paid by the Buyer.
The user-consumer is solely responsible for the decrease in the value of the Product(s) resulting from a manipulation of the latter different from that necessary to establish the nature and characteristics of the Product(s).
The Products can be tried, tested or verified but must not have been used, washed or damaged; therefore, they must be kept with normal diligence and returned intact, perfectly suitable for the use they are intended for and free of signs of wear or dirt, complete in all its parts, accompanied by any illustrative sheets, with identification tags, labels and the disposable seal, where present, still attached and intact and not tampered with.
The Products sold on the site are shipped in their authentic packaging; during the return phase, the Products must be returned as received, possibly in their original packaging, and inclusive of any accessories (e.g. hangers, clothes covers, belts ...) and / or by elements that form an integral part (e.g. identification tag with disposable seal).
The user-consumer must return the Product to Wendy Trendy using a carrier of his choice.
For the purpose of returning the Product within 14 working days from the date on which the user-consumer communicated his decision to withdraw to Wendy Trendy, the user-consumer can use, at his choice and without prejudice to the right to follow the return procedure provided in the previous paragraph, of the alternative return procedure by courier indicated by Wendy Trendy.
In this case, the user-consumer must use the pre-filled label that Wendy Trendy sent to him by e-mail after he communicated his withdrawal. The label will be attached to the package containing the Product that the Buyer intends to return, taking care that it covers the shipping label with which the package was delivered to the user-consumer.
Shipping takes place under the responsibility of the Supplier, but the direct costs of returning the Product to Wendy Trendy are borne by the user-consumer.

19. RETURN OF AMOUNTS BY THE SUPPLIER

If the Purchaser withdraws from the contract, Wendy Trendy will refund the entire amount paid by the same for the Product (s), excluding any delivery costs, without undue delay and in any case no later than 14 working days from the day on which Wendy Trendy has been informed of the user's decision to withdraw from the contract.
Where applicable and explicitly indicated during the purchase process, the Purchaser will bear the customs duties and charges, which will not be reimbursed in case of exercise of the right of withdrawal.
According to the provisions of art. 56, paragraph III of the Consumer Code, Wendy Trendy may suspend the refund until receipt of the Product (s) or until the Purchaser demonstrates that he has shipped the Product (s), if previous.
Without prejudice to the foregoing in relation to the reimbursement of the costs of returning the Product for the case in which the Purchaser uses the method of return by the courier referred to in the preceding paragraph, the reimbursement will take place via the transaction reversal procedure.
It will be the responsibility of the Buyer to promptly provide in writing (e.g. also in the same notice of withdrawal), the bank details on which to obtain the refund to allow Wendy Trendy to carry out the refund.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be made by Wendy Trendy, in any case, towards the person who made the payment.
In the event that, if one of the legal hypotheses occurs, the right of withdrawal does not apply, this exclusion will be given specific and express communication in the Product Technical Data Sheet and, in any case, during the purchase process, before the Buyer proceeds to transmit the order.
In case the withdrawal has not been exercised in accordance with the provisions of the applicable legislation and, in particular, in the event that the Product is not complete in all its parts and / or accompanied by its accessories and / or elements that constitute its integral part (e.g. identification tag, disposable seal, hangers, belts ...), it will not lead to the termination of the contract and, consequently, will not entitle the user to be refunded for the amount paid by the Buyer for the Product.
The Supplier will notify the buyer by e-mail within 5 working days from receiving the Product, rejecting the withdrawal request. If the Product has already been received by Wendy Trendy, it will remain at the same disposal for the Buyer for the collection which must take place at the expense and under the responsibility of the buyer.
In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from a manipulation of the asset other than that necessary to establish the nature, the characteristics, the refund amount will be reduced by an amount equal to this decrease in value. The Supplier will notify the purchaser of the circumstance and the consequent decreased refund amount, by e-mail, within 5 working days from the receipt of the Product, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount due by the Buyer due to the decrease in value of the Product.

20. RETURN

Wendy Trendy also recognizes to the Buyer-Consumer the possibility of returning the unwanted Product (s) by opening a "Return Request" from the www.wendytrendy.com website using his customer account in the "Order History" section, within fourteen working days which will run as follows:
- in case of an order relating to a single Product, from the day on which the Buyer-Consumer or a third party, other than the carrier and designated by him, acquires physical possession of the Product;
- in case of a Multiple Order with separated deliveries, from the day on which the Buyer-Consumer or a third party, other than the carrier and designated by him, acquires physical possession of the last Product;
- in case of an order relating to the delivery of a Product consisting of lots or multiple pieces, from the day on which the Buyer-Consumer or a third party, other than the carrier and designated by him, acquires physical possession of the last lot or piece.
The return by the Buyer-Consumer of the Products can only take place after this has been informed, by email, that the return request has been authorized by the Supplier.
Once the return authorization has been received, the Buyer-Consumer must complete the Return Form contained in the received package in all its parts.
The Product (s), properly packaged and protected, must be included, together with the fully completed Return Form, within the package received or, if this is not possible, in another equivalent provided that it is suitable for shipments.
Once the package is closed, the Buyer-Consumer will have to use the pre-printed label - Return Label - which is also contained inside the original package, applying it on the outside, taking care that it covers, where the same package is used. , the shipping label with which the Products have been delivered.
For orders from Italy, to proceed with the return of the Products, the Buyer-Consumer will take care to book the collection of the parcel with DHL by calling 199.199.345 following the guide voice communicating his customer code.
For orders from abroad, to proceed with the return of the Products, the Buyer-Consumer will take care of contacting a trusted courier by addressing the package to the following address:

WENDY TRENDY S.R.L.
Via Tourcoing, 46/17
59100 PRATO (PO) ITALY

The return is always free of charge for orders placed in Italy, while for those coming from all other countries, European and non-European, the return is paid by the Buyer-Consumer.
The Products can be tried, tested or verified but must not have been used, washed or damaged; therefore, they must be kept with normal diligence and returned intact, perfectly suitable for the use they are intended for and free of signs of wear or dirt, complete in all its parts, accompanied by any illustrative sheets, with identification tags, labels and the disposable seal, where present, still attached and intact and not tampered with.
The Products sold on the site are shipped in their authentic packaging; during the return phase, the Products must be returned as received, possibly in their original packaging, and inclusive of any accessories (e.g. hangers, clothes covers, belts ...) and / or by elements that form an integral part (e.g. identification tag with disposable seal).
Shipping takes place under the responsibility of the Supplier, but the direct costs of returning the Product to Wendy Trendy will follow the procedures described above.
The refund by the Supplier of the entire amount paid by the Buyer-Consumer, excluding any delivery costs, will be carried out in the same way as used for payment and communicated by email within 14 days from the delivery of the package. If the payment by the Buyer-Consumer were made by cash on delivery, the refund will be made by bank transfer to the coordinates that have been communicated.

21. METHOD OF STORING THE CONTRACT

According to Art. 12 of Legislative Decree 70/2003, the Supplier informs the Purchaser that every order sent is stored in digital / paper form on the server / at the Supplier's premises according to criteria of confidentiality and security.

22. COMMUNICATIONS AND COMPLAINTS

Written communications (information, request for assistance, complaints ....) directed to the Supplier and any complaints will be considered valid only if sent to the following address WENDY TRENDY S.R.L. via Tourcoing, n. 46/17, n. 16 59100 PRATO (PO) ITALY, or sent by email to the following email address: [email protected] The Purchaser indicates in the registration form his residence or domicile, the telephone number or the e-mail address to which he wishes the Supplier's communications to be sent.
Wendy Trendy will respond to complaints and, in any case, to any complaints, which must contain a brief description, by e-mail or by post within 21 working days, trying, where possible, to resolve the matter amicably.

23. APPLICABLE LAW AND REFERENCE

This contract is governed by Italian law, with particular reference also to the rules contained in the civil code and in Legislative Decree no. 206/2005. The Buyer who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for the disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.

24. JURISDICTION

For any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the Court of the place where the Buyer resides or has elected domicile is competent, if the latter is a consumer, as defined by the Consumer Code.

25. TREATMENT OF PERSONAL DATA

With the signing of this contract, according to European Regulation no. 679/2016, the Parties undertake to process the personal data they will become aware of on the occasion of the contract in compliance with the criteria all indicated by the aforementioned regulation and for the sole purpose of correct, complete and timely execution of the contract.
These data may be communicated to third parties, competent and titled with respect to the subject of this contract, for the same purposes.