Refund policy
RETURN:
Can I make a return?
You always have the right to return unwanted items up to a maximum of 14 days from the day the package is delivered to you.
How to make a return?
To make a return you must first make the request on the site to obtain authorization:
- Click on Request Return
- Select a reason and click again on Request Return
- Then you will have to wait for the email that will authorize you to proceed with the shipment of your return.
Reply to that email telling us which option you choose to return your return among the following:
- You can arrange the return yourself by choosing the shipper you prefer. If you decide to organize the shipment yourself, it will be your responsibility to ensure that the package reaches its destination. However, please provide us with your tracking number to facilitate our team.
- If you prefer, we can instead take care of managing the return: for Italy the cost is €10 while for Europe and non-EU countries it will be calculated based on the size and weight of the package that you will communicate to us in the mailing (you can use a smaller box or envelope suitable for shipping in order to have a lower price). We will get back to you with the shipping cost and if you accept, it will be deducted at the time of refund as soon as we receive your return.
Any returns from Extra EU countries, customs may apply import duties. These costs will be borne by the customer and will be deducted from the refund.
Please note that shipping costs are non-refundable in the event of a return. To ensure the perfect fit and avoid unnecessary return, we kindly invite you to consult the measurements in our 'Size Guide' before completing your purchase.
- Indicate in the email how you want to receive the refund, whether via COUPON to use on your next order or via REFUND on the payment method you used when placing the order. If you paid by cash on delivery, remember to write your IBAN (only for Italy).
- Carefully place the items you wish to return in the box in which your order arrived (otherwise you can use any envelope or box suitable for shipping).
- If you have asked us to take care of your return, you will receive an email from DHL containing the return label to attach to the package and a link to arrange the collection yourself.
- If you have chosen to take care of the return yourself, contact the courier you prefer or go to the post office and send the order to the following address:
WENDYKEIVia Basilicata, 1659100 Prato (PO) ITALYTel. +39 338 3522626email: info@wendytrendy.com
We will send you a confirmation email when the return is processed and the refund is issued, not when the package is delivered to the warehouse.
The garments must not have been worn, washed or altered and must not show any signs of wear.
WENDY TRENDY reserves the right to refuse applications for returns/exchanges that do not comply with all TERMS & CONDITIONS.
In case of non-compliant returns, the merchandise will be returned to the customer at the shipping address specified in the original order, at the customer’s expense.
If a non-compliant return is accepted, we will deduct a 10% administrative/restocking fee from the refund.
By when will I receive a refund?
You will receive the refund within 14 days from when the courier delivers your return to our warehouse. If within this time frame you have not received any communication concerning the refund, you can contact the Customer Service for assistance.
What will I be refunded for?
In case of return, we will refund your items, net of shipping costs, of the return costs if we have taken care of them and customs duties (if any), with the payment method you used for the initial payment.
If I paid cash on delivery, how will I receive a refund for my return?
For orders paid on delivery, the refund will be made by bank transfer. Remember to write your IBAN code on the Return Form
Why was my return refused?
The reasons why your return has been refused may be as follows:
- Double return request for the usual items
- It has been more than 14 days since you received the authorization email to send us the return and we have not received it.
I have mistaken the color / item / size of my purchase, can I replace it?
We do not make a direct exchange, but you can proceed with the normal return request (following the procedure indicated above) and indicate how to return the COUPON, so you will receive by email a voucher for the total amount you have returned, to use on your next order and then buy the color/size change you needed.
I received a refund email, but it does not appear on the credit / debit card or pay pal
If you have received a confirmation of the refund but it does not appear on the payment method used for the purchase, we invite you to contact the Bank or Company holding the Credit / Debit Card or PayPal Customer Service. In this case, the refund was made correctly by Wendy Trendy, but the timing of crediting depends on the bank or Paypal.
How do I return items of different orders?
If each of them falls within the 14 days, it's possible to make the return; you can insert all the items together in a single package and send it with the same shipment.
